Shipping and Delivery Policy
Effective Date: 04/03/25
1. General Information
At Prerna Wadhwa, we provide digital products and online services, including life coaching sessions, Access Consciousness practices, tarot reading courses, private group seminars, online webinars, and pre-recorded classes. Since our offerings are entirely digital, there are no physical products to be shipped.
2. Delivery of Digital Products & Services
– Online Courses & Webinars: Access details (links, passwords, and schedules) for live sessions will be sent via email upon successful registration and payment confirmation.
– Pre-Recorded Classes: A download link or login credentials will be provided via email within [mention timeframe, e.g., 24 hours] after payment verification.
– Private Group Seminars & Online Coaching Sessions: Clients will receive an email with session details, including the platform link (Zoom, Google Meet, or any other platform used).
3. Delivery Timeframe
– Immediate access is granted for automated courses and pre-recorded classes after payment confirmation.
– Live session details will be shared at least [mention timeframe, e.g., 24 hours] before the scheduled session.
– If you do not receive access details within the mentioned timeframe, please check your spam/junk folder or contact us at [insert support email].
4. Non-Delivery Issues
If you do not receive an email with access details within the expected timeframe, please reach out to us with:
– Your order confirmation details
– Payment proof (if applicable)
– Email ID used during registration
Our team will respond within [mention timeframe, e.g., 24-48 hours] to resolve the issue.
5. Refund and Cancellation Policy
Since our services are digital, we follow a strict no-refund policy unless there is a technical issue preventing access to the purchased content. For refund eligibility and further details, refer to our Refund Policy [Insert Link].
6. Contact Information
For any questions regarding our Shipping and Delivery Policy, please contact us at:
📧 Email: connect@prernawadhwa.in
📞 Phone: +919324060429